I contacted support again today (technically over 10 business days from approval on July 12th at 7:26am) around 12pm (maybe a little before or after) to see if there was an issue. Yesterday I checked my Bitcoin wallet and saw no pending deposits. Contacted support 2-3 days ago to see if the withdrawal was going to the updated address, they confirmed that it would be sent to the updated wallet address. On July 12th they finally approved my Bitcoin withdrawal again.

They told me they would make notes and couldn’t promise anything but would try. I talked to customer support about having to wait the 10 business days again and they said something along the lines of 'hopefully it won’t take as long, I escalated your case and they are looking out for it.' A few days later I contacted customer support to see if they could change my preferred Bitcoin wallet address since the withdrawal hadn’t been sent. That’s reasonable and I sent them the documents via customer support and my withdrawal for $1,011 was approved again July 3rd 4:52 PM. I contacted support and they stated it was re deposited because I didn’t verify my account. July 3rd there were 3 're-deposits' that I did not request. If I were to guess I requested the withdrawal on June 20th (due to the terms and conditions stating 10 business days for withdrawal.). Again, don’t have the exact date because I can’t view transactions earlier than 30 days ago. I first requested a withdrawal of $1,011 at the end of June. I am pretty sure I used a sign up bonus initially but I can only go back 30 days on my transactions and can’t confirm. I signed up for the site a couple months ago.

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